If you need to return or exchange an item, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to return
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide our receipt or proof of purchase.
- To start a return, you can contact us at: firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We will respond quickly (please allow 1 to 3 business days for processing) with instructions on how to return items from your order, and the returns address will be provided by mail after the application is submitted.
- Within 7 to 14 business days after we receive your return, you can expect a refund in the same form of payment as the original purchase. It may take some time for the bank or credit card company to process the refund if you haven't received a refund for a while, first check your bank account again, and contact the credit card company or the bank for further check.
- You need to pay the shipping fee for the return. No return fee.
We Do Not Accept Returns or Exchanges If:
- We don't accept exchange or return unless the item is damaged by non-human factors.
- We don't accept an exchange if there is no seller's fault.
- If the returned goods are not in their original condition, including damaged, unsalable, or missing parts not caused by our company, they will not be returned or exchanged.
- We don't accept returns on sale items or gift cards.
- Customized items are non-refundable
- No returns or exchanges after 30 days of receiving the product.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- Generally speaking, your order will be shipped within 24 hours.
- We have multiple warehouses around the world. it will be able to cancel the order